Patient Care Solutions has been providing specialized design, development and customization of your Patient Support and Adherence Programs since 1998.

Using Technology to Enhance the Patient Experience.

PatientCare Solutions :: About Us


At Patient Care Solutions we partner with the patient on their healthcare journey. We provide accurate disease state and therapeutic information, reimbursement guidance, adherence and counselling all in a timely fashion as well as actively involve patients in their treatment among much more. Patient questions are answered by reliable and credible professionals across the country. Not only do patient interactions provide valuable information, we are a direct conduit for program feedback.

Our dedicated team is trained to support your brand and understand the needs of your patient. Our qualified team consists of:

  • The patient - our best resource
  • Caring Bilingual Healthcare Professionals including:
    • Cardiac Technologists
    • Certified Diabetes Educators
    • Certified Bariatric Educators
    • Health Coaches
    • Pharmacists
    • Registered Dietitians
    • Registered Nurses
    • Registered Practical Nurses
  • Experienced Project Managers
  • Seasoned Program Managers
  • Knowledgeable Reimbursement Agents
  • Innovative Technical Staff

PatientCare Solutions :: Solutions


Design and Development

Patient Support


Manufacturers (Client)

PatientCare Solutions :: GetShowDesignandDevelopment

Design and Development

Utilizing the latest cutting-edge technologies, we consistently deliver on time, high-quality, innovative solutions while keeping accessibility and security at heart. We design, build and host large-scale applications as well as collaborate in wider-reaching initiatives and partner with various vendors.

  • Customized CRM/EMR’s for patient and program data, warehouse and reporting
  • Training and interactive websites for physicians and their team
  • Public-facing websites ranging from housing research data on rare diseases to relaying information to patients about diabetes, asthma and birth control
  • Mobile applications including cardiac diagnostic software and a tablet-friendly cardiac interpretation platform
  • Mobile applications to assist physicians, sales and other HCP’s

PatientCare Solutions :: GetPatientSupport

Patient Support

Our bilingual contact centre and team of healthcare educators both in-house and across Canada, make positive impacts on the lives of patients every day. To date, we've implemented and operated programs in the following therapeutic areas.

Cardiology, Dermatology, Diabetes Mellitus, Gastroenterology, Mental Health, Nutrition and Wellness, Women’s Health, Pain Management, Pulmonary / Respiratory, Rheumatology, Urology, Hemophilia and Obesity.

Each of these programs was designed to meet the individual needs of the client. We utilize various offerings and touch points with the patient, physicians and client:

  • Face-to-Face Support and Training
  • Healthcare Practitioner Phone Support
  • Email, Text and Mail
  • Video Chat
  • Real-time Communication via Mobile Application
  • Reimbursement Assistance
  • National Pharmacy Network
  • Access to Specialty Medication
  • Nationwide Shipping, Cold Chain Compliance

PatientCare Solutions :: GetFulfillment


Patient Care Solutions holds a Class III MDL and has extensive fulfillment experience. Our warehouse and mail house are well equipped to stock and carry out any physical fulfillment requirements. We inventory, assemble, ship, track and reconcile customized patient kits and supplies for multiple programs.

  • Welcome packages (program materials and tools)
  • Sensitive Diagnostic equipment
  • Custom patient and physician communications
  • Email, Secure Text (SMS) or mail patient newsletters and reminders
  • Equipment return processing

PatientCare Solutions :: GetManufacturers

Manufacturers (Client)

Our customers are our partners. Patient Care Solutions provides White Glove Service to both customers and patients and by doing so has retained long term client relationships and programs. Our collaborative and solution-oriented attitude builds strong, successful programs.

  • Financial Assistance/Co-Pay Programs
    • Partnerships with third party Financial Assistance Providers allow for a worry free experience for your patient
    • Manual Submission programs
  • Pharmacovigilance
    • Experienced team of HCP’s who will be trained on your brand
    • Collect, document and submit to your PV department using
      • Custom AE Forms
      • Manufacturer AE Forms
      • Online Portal Submissions
    • Reconciliations to be completed as required by program
      • Monthly, Quarterly, Yearly
    • Participate in audits as outlined by program
  • Reporting
    • 24Hr Access to Report Portal/Website
    • Realtime data
    • Export capabilities
    • Standard Reporting to include:
      • Patient Enrolment
      • Patient Discontinuations
      • Territory/Rep/Clinic or MD level Trends
      • Insurer Details
      • Time to Completion
      • Patient Graphs
    • Additional reports to be customized per client requirements

PatientCare Solutions :: Partners


Since 1998, PatientCare Solutions has had the opportunity to create partnerships with some of the industries largest innovators.

abbott antibody astellas astra zeneca bayer biovail bms btg cnib ferring galderma lundbeck maritz mcmaster medtronic canada merck mhealth solutions mitacs mohawk college novartis novo nordisk purdue pharma roche sanofi aventis sheridan ucb

Our 1st in class approach to customer service:

Working with this team has supported [us] in taking our programs to the next level. The team is open, flexible and solution oriented. Their key strength centres around their ability to deliver ahead of schedule with no compromise to quality. It's the small details that count and they know the small details inside and out. I look forward to continuing working together on our current programs as well as future initiatives that are in the works.

Novo Nordisk Canada

We have been fortunate enough to partner with PCS for over the past decade on programs ranging in size and complexity. PCS is a partner in the true sense of the word – they challenge us and push us to develop better programs and think outside the box, while at the same time providing insightful and superior support. Through our partnership we have been able to grow our business skill set and expand our network of clients. We look forward to what the next 10 years of our partnership brings!

Antibody Healthcare Communications

The cardio-metabolic franchise has been fortunate to collaborate with PCS on our Patient Support Program. PCS’ team is extremely conscientious and solution oriented. They consistently deliver projects on time (if not ahead of schedule) and strive to exceed your expectations. Their ability to adapt quickly to changes as well as to map and deliver on complex projects are both truly superior. PCS will be a tremendous asset to your program and I recommend this partner without reservation.

Benoit Perron, Solutions Implementation Manager, Novartis Pharmaceuticals Canada Inc.


PatientCare Solutions

70 Frid Street, Suite 3

Hamilton, ON L8P 4M4







Monday - Friday:

9 AM - 5 PM ET